vervecrest Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At vervecrest, your satisfaction guides everything we do. We take pride in the quality of our grocery selections and the reliability of our kitchenware, and we want you to shop with complete confidence. Should your order fall short of your expectations, our return and refund process is designed to be straightforward, fair, and fully transparent from start to finish.

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Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, products must be unused, unopened, and in their original resalable condition, with all original tags attached and the original packaging fully intact.
• Perishable Items: For reasons of food safety, quality control, and public health regulations, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life goods) cannot be sent back to us physically. That said, if a perishable item reaches you damaged, spoiled, past its expiration date, or otherwise compromised in transit, you qualify for a full refund or a free replacement right away (clear photo evidence must be submitted within 48 hours of delivery).

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Non-Returnable Items

The following items cannot be returned under any circumstances:

• Final sale items (clearly labeled "Final Sale" at checkout);
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Items damaged as a result of improper storage, mishandling, or failure to follow the product's care instructions on your part;
• Return requests submitted after the 30-day window without prior written approval from vervecrest.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@vervecrest.xyz including your Order Number, the specific item(s) you want to return, and the reason for the return. If an item arrived damaged or spoiled, please attach clear photos showing the issue and its packaging.
2. Receive RMA & Instructions: Our team will review your request and, within 1 business day, provide a Return Merchandise Authorization (RMA) number together with detailed return shipping instructions.
3. Pack Securely: Place the item(s) in protective packaging to prevent damage in transit. Clearly mark your RMA number on the outside of the shipping box (never write directly on the original product packaging).
4. Ship Back: Send the package using a trackable shipping service to the return address included in your RMA email.

Note: Packages returned without a valid, pre-approved RMA number may face significant processing delays or be declined upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, we will inspect it within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days to reflect the refunded amount on your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a vervecrest error (for example, a damaged or incorrect item was sent).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out to us within 48 hours of delivery.
• Non-Perishable Items: Reach out to us within 7 days of delivery.

Kindly include clear photos of the affected items and the shipping package. We will promptly provide a full refund or a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have questions about a return, the status of a refund, or how our return process works, please contact our support team directly:

• Official Business Name: vervecrest
• Customer Support Email: support@vervecrest.xyz
• Customer Support Phone: 15125731022
• Physical Business & Return Address: 400 MARIGOLD LN, CEDAR PARK, TX 78613, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST